THE LEARNING AND GROWTH PERSPECTIVE

THE LEARNING AND GROWTH PERSPECTIVE

F    Identify at least three objectives for improving Citibank’s learning and growth, and show how they relate to the mission, vision, and strategy of the organization.
•    For each objective, develop at least one meaningful performance measure (metric).
•    For each objective, identify at least one expected level of performance (target).
•    For each objective, identify at least one new action or program that needs to be developed to ensure successful implementation of Citibank’s strategy (initiative).
•    Comment briefly on the relationships of the learning and growth objectives that you’ve identified here to the financial objectives that you identified in the Module 1 assignment, the customer service objectives you identified in Module 2, and/or the internal business process objectives you identified in Module 3. How do they help to fulfill those objectives? If they don’t (and they don’t have to), what makes them more important than objectives that would relate to customer service, business processes, or financial operations?
•    Finally, do you wish to make any changes to your Module 1, 2, or 3 objective write-ups in light of your Module 4 experience?
*Module 1/2/3 assignments are attached separately for reference.
*Please include this source reference within the essay:
Niven, P. (n.d.). Learning and growth perspective. EPM Review. Retrieved from http://www.epmreview.com/resources/articles/item/87-learning-and-growth-perspective.html

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