# Toro The insurance company The consumers

Toro
The insurance company
The consumers
Write  analysis paper that addresses the following:

Why did the insurance company raise the rates so much? How would you estimate a fair insurance rate?
From the perspective of the consumer, how were the paybacks structured and how might they be restructured to entice you at an equal or lower cost of insurance? How

does the program influence your decision to purchase?
What are the common decision traps which each group in point (2) is susceptible to? Develop a matrix or decision tree in order to compare the groups. How does the

program impact the consumer’s “regret”? (Hint: Map the possible outcomes for the consumer.)
From either Toro’s or the insurance company’s perspective, how would you frame your argument to achieve your desired objective?
Was the program successful? Why or why not?
If you were Dick Pollick, would you repeat the program? Assume you manage the S’No Risk program and argue your case. To what biases are you susceptible in this case?

Bell, D. E. (1994). The Toro company s’no risk program. Harvard Business School. Case No. 9-185-017.

Maximum Points
Analyze the risks of the program from the  point of view of Toro, the insurance company, and consumers.

32
Explain why the insurance company raises rates so much. Explain how you would estimate a fair insurance rate.

20
From the perspective of the consumer, explain how the paybacks were structured and how they be might restructured to entice you at an equal or lower cost of insurance.

Analyze how the program influences your decision to purchase.

36
Identify the common decision traps to which each group in point is susceptible. Develop a matrix in order to compare the groups. Analyze how the program impacts the

consumer’s “regret.”

32
Choose either Toro’s or the insurance company’s perspective and discuss how you would frame your argument to achieve your desired objective.

16

24
If you were Dick Pollick, explain whether you would or would not repeat the program. Assume you manage the S’No Risk program and argue your case. Explain to what

biases you are susceptible in this case.

24
Ensure academic writing, such as grammar, spelling, and attribution of sources, is appropriate.

16
Total:
200

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